I wanted to take time to update my initial review,...

I wanted to take time to update my initial review, as it no longer applies to my experience. While my first experience with Direct Communications was horrific, last year they upgraded my neighborhood from copper DSL to fiber to the home. I decided to give them another chance, and it's been night and day. I subscribe to their 75/40 plan currently, and consistently see those speeds throughout the day. No slowdowns, almost no outages. They've really worked on the customer experience, and it shows. I would still have some trepidation if I was in a copper area, but if you can get their fiber product, do it.