I am a saleswoman at Rakuten except he leaves us n...

I am a saleswoman at Rakuten except he leaves us no free choice he obliges us to send the normal shipment outside the normal shipment we must advance the shipping costs and Rakuten refuses to reimburse the difference result I am obliged to refuse the normal shipment and when we refuse it takes points away from us their costs date from 2000 the shipping costs have changed a lot even with the proof you have to fight to be reimbursed and again it is still not won I am very disappointed for its