Mikaleh Price

Review of Lawrence Kia

I DO NOT RECOMMEND LAWRENCE KIA! We had the most h...

I DO NOT RECOMMEND LAWRENCE KIA! We had the most horrible experience ever! I was interested in the 2019 Kia stinger. I called and talked with their online sales department about a ceramic silver Kia stinger with red leather inside and they told me it was available and I could come in! Never once was I offered to fill out a credit application online before I came in! I was told that they have a guaranteed credit approval program and all you have to do is make $1500 a month and you are approved! Just bring in your paychecks stubs and drivers license and that s all you need. I drove all the way from Raymore, MO to Lawrence,KS to purchase this vehicle. Upon arrival I requested the online sales agent I spoke with over the phone, Amanda. She came out and requested that I deal with car sales agent Nick! A few days prior to speaking with Amanda I called Nick and he told me he was in a area with bad reception and he would call me back. Never received a call back! Anyway we sit down with Nick I explain to him I am interested in the 2019 Kia stinger ceramic silver with the red leather and that the have two online that I called and Amanda told me they were available. Model LK199 and LK195 and he says ok. We proceed to fill out a application and provide proof of income, copies of drivers license, etc. our appointment was at 9am and we did not leave the dealership until 4:00. They kept going back and negotiating about the amount I could and could not get approved for about 8 hours. They then told me well we can put you in a Kia Rio, Kia Forte, or a Kia Optima. I explained over and over again I am not settling for less and that is not what I came here for. So Nick then explains to not give up on him and he will keep trying! We then proceed to say well while we are waiting can we test drive a vehicle. Nick declines saying they don t like for you to test drive a vehicle until you get approved. So we sit there making conversation for another 2 or 3 hours just waiting! After almost 7 hours they finally come with an approval for the 2018 Kia stinger that was a charcoal grey that DID NOT have the red inside. So then nick shows us a 2018 Kia stinger that s red with a black inside. I continuously tell him I do not like the red and he pulls it out front for us to test drive anyway. I refuse to test drive the vehicle. We go back inside and I ask is there a 2018 at another dealership I can purchase and he states no there is not another one close in the area. He then proceeds to show me a ceramic grey that already has a sold sign in it and the other one they say that s available online is not there either. They can t find it on the lot. Remind you before we got there I did not feel out a application so I didn t not come prepared with any down payment money. Upon the approval I was pressured in a color that I did not want without the red interior. I was told my approval was only good for right there right now and if I did not put money down right then my approval would be no longer acceptable. I was then told I can put a $250 down payment down and sign the papers so when I come back with the rest of my down payment money I can drive off. So we agree to do that. Days past and I just don t feel comfortable about the whole purchase and being pressured into something I do not want. I just don t understand how these vehicles show available online but they are not there on the Kia dealership parking lot. So after a few days past by I called back to the dealership 3 different times acting like a different person to see if these vehicles were available and they kept telling me yes. I proceed to tell the operator well when I came into the dealership they told me they were not available. After all this going back and fourth we finally speak with a sales manager and he tells me another manager is driving the other Kia stinger and that s why it s not able to be purchase instead of people lieing and saying it was available we finally found out the truth. So I ended up requesting my $250 deposit back! I purchased from another Kia Dealership in Florida!