I can't even begin to say how disgusted I am with ...

I can't even begin to say how disgusted I am with this service!

My company introduced a car scheme to our employees back in April, Yes April! Where we had 2 weeks to make a decision on what car we wanted.

Not knowing how bad this service was, I had faith and went for a car to be made from scratch (big mistake). The lead time said 22 weeks (5 months and 2 weeks). I patiently waited and they said i will receive the car late September, this then changed to late October, then shortly after it then changed again to late November! i was very frustrated but still gave them the benefit of the doubt because of COVID_19 but the lead time then changed to late December then January! At that point I had enough because the car wasn't even with production!

I have then decided to cancel that order and go with a in stock car which I clarified because signing the contract that the car lead time will be 2 - 4 Weeks. It has now been 2 weeks and the order is now saying 'Pending Approval'. When i call up i hardly get any help and being told that a different team need to sort out the paperwork to send to my employers. The lead time is now saying 18 weeks.

At this point I am fed up and stuck paying for a StopGap car which is even more expensive than my Salary Sacrifice Car but NO WAY to my taste and NOWHERE near the quality of the car i should be receiving. I am so stressed!!