RESPONSE TO RICK MARKS

RESPONSE TO RICK MARKS

The customer contacted our contact us email to inform us of the issue with the cigars he received. We took look into the matter and correct any possible issues with our humidor. The customer's email was an FYI and the customer did not request or ask for further action. We at Cuban Crafters value our customer and stand behind our products. We contacts Mr. Marks and offer him a discount on his next order with us.

Please see the customers email to us below.

Before I return to Nairobi Kenya I ordered 4 boxes of cigars. Two of the boxes were La Canya , Churchills. I have been smoking these cigars over the last few months along with the others I ordered. I have been keeping them in my humidor with 75 %.
I want you to know these cigars disappointed me. They have not been smoking evenly and have been unraveling. I
am down to the last few cigars and out of 48 cigars more than 75% of the La Caya have a problem. My earlier order of these cigars were fine which was ordered earlier in the year.
I wanted you to know the quality. I thought this is a better route than posting comments.
I will be returning to the US at the end of January.
Thx

RESPONSE TO SCOTT COHAN

We take our customer's concerns very seriously. We have looked into the issue and discovered an error in our accounting department. We have addressed the issue and appreciate our customer's concerns. We apologize for any inconvenience.