Bethany Brooks

Review of Old No. 77 Hotel and Chandlery

Honestly one of the worst hotels I stayed at. I ar...

Honestly one of the worst hotels I stayed at. I arrive on my first night and a police is arresting someone from inside the building. The valet is $42/night and they don t tell you that until you call. It just states there is valet. The lobby was cool. I walk up to the concierge desk and the gentleman in front of me and behind me are in suits... I am not because I drove 8 hours so I wanted to be comfortable. The man working the front desk looked me up and down as if I didn t belong there and was rude when he greeted me. They then asked for my card, and pre charged it $60 something in case I used the goodies they had displayed in my room. I get my keys go to the elevator (there are only 4 floors) the elevator felt like it was about to fall at any given moment. It took a minute to get up to the 4th floor and I step out of the elevator and there are stains all over the blue hallway carpet. I get to my room and there isn t even a window! It was like a little dungeon with industrial decor. I showered and continued on with my evening for a rehearsal dinner. I get back to the hotel around 11pm and I have to scan in with my card for the main entry and the front desk let s you in, expect I waited outside for 15 minutes for someone to let me in bc there was nobody behind the desk. Finally upon departure I left 4 hours early. I get home and my card is charged $15. I call and ask what it was for and they said guest amenities which also was not stated I d be charged for that. Extremely disappointed and dissatisfied for the amount of money I spent on this hotel. Poor customer service and quality overall. Will not recommended nor will I return.