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Kayla Corona

4 years ago

I made payments on time for a full year. Despite m...

I made payments on time for a full year. Despite making payments, they still continued to call harassingly. In addition, my student loan was not rehabilitated as promised. I sent them (both via e-mail and postal mail) every document they requested, yet they claimed they never received them. When I finally got someone to admit they did receive them, they claimed it was not acceptable, and they needed me to pay to have them faxed to them. Mind you this is after I had already made 10 months of payments. I made every single payment on time, and my loan has now been sent to another agency. They had no issue taking payments from me, but they can't fulfil their own obligations.

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