Terrible service department. I have a brand new 20...

Terrible service department. I have a brand new 2016 Escape, purchased from Hennessy. I knew what I wanted and Hennessy had it, that is the only reason I ended up here. Sales was easy. The finance guy was pushy but that is expected. I've brought my car in 4 times for the same problem. After all of this back and forth, nothing has been fixed. They want to blame my Bluetooth freezing, turning the car on and no Bluetooth, and general Bluetooth issues on my phone. For reference, this has happened with my Note 5, iPhone 6, and galaxy S5. I understand phones are moving faster than cars. However, all of my phones are in the approved list.

Mostly, I'm disappointed in the way the "problem" was explained to me and the lack of effort on their part to find the problem. Apparently, my Bluetooth is on but I have to force it to connect. Tried that but okay. The sync doesn't support pictures and that is causing the problems. I could understand that but then why not every time I use the phone? They aren't sure. Why is it happening progressively more often? They aren't sure. What does my phone have to do with the Bluetooth not coming on when the car is turned on? We didn't look into that. You had my car for 36 hours, awesome.

At this point, I just wanted my keys back. The service director was the one explaining this to me by the way, in terms like I have to understand it has a processor and sometimes you have to control alt delete the excel. He was trying to relate it in terms he thought I would understand but it came across insulting. It's been a pretty terrible experience all around but the explanation and lack of interest made it worse.

To the guy in the waiting room who was told his warning lights weren't on hard enough, I understand.