Hotel itself was nice but staff was rude and unacc...

Hotel itself was nice but staff was rude and unaccommodating. During check in , the staff didn t tell us about parking , how to get to my room, breakfast anything. He just handed me my key and started back working on his computer. I had to ask him where do I park and how do i get to my room. The room didn t have tissue in it .. the room was half clean , i found hair on the table. The ice machine on the 11th floor was broke. Not to mention something was flying in our room. I will be emailing the CEO of this hotel bc staff needs lots of training . They all seem to be unhappy here. No welcome to Sheraton or nothing lol can i help you is what i got