Michael Witt

Review of The Chelsea Hotel

We were looking for a family getaway in Toronto. T...

We were looking for a family getaway in Toronto. The Eaton Chelsea is dated. Bathrooms in particular need updating, including bathrooms for the pool. Very busy hotel. Strongly recommend eating off site...to avoid the absolutely abusive restaurant fees. Customer service was ok right up to the point when my daughter forgot a stuffed animal in our room; we called an hour after checkout and got zero assistance from any staff member. We won't be going back.