So normally when we stay here it s amazing, howeve...

So normally when we stay here it s amazing, however this last stay... we stayed and the bed in the basic king size room I found hairs on the pillow case as if the bed hadn t been made or room cleaned and we also killed ants that kept coming out of the walls. Now when I called the front desk about this problem the lady manager that works during the day basically told me there was nothing she could do, didn t even offer to upgrade and when I asked about an upgrade she told me that wasn t something she d be willing to do. I asked for a discount, or to be compensated or even I would ve been happy with a new room however the magnate again told me basically I had to deal with it or go somewhere else. This is absolutely ridiculous especially with what we paid to stay here for our valentines anniversary. Think twice before staying here. Richard was amazing but the lady manager during the day was extremely rude and unwilling to help.