Kelly D

Review of Omni Severin - Indianapolis

We stayed at the Omni this week and it's been an e...

We stayed at the Omni this week and it's been an excellent experience all the way around. We chose the Omni because it looked nice and was near enough to the IU Hospital to be convenient.

We got way more than we expected and I mean that in the best way.

Every member of staff that I've encountered has been unfailingly friendly and professional at all hours of the day. Even the night shift people are sharp and friendly. Speaking as someone who worked nights for many years, I can say that it's hard to stay focused and friendly on some nights! The staff here does an excellent job.

We travel with our dogs and I have to say that the Omni Severin is now our top choice in Indianapolis thanks to incredible staff and the incredibly quiet room. Our dogs aren't noisy, but they do bark occasionally (they're dogs, after all). The way our room was situated, there were no other rooms adjoining us or directly across from us. This drastically limited the noise for us and gave me a great deal of peace of mind that even if the dogs did bark, we wouldn't be disturbing the neighbors.

I saw some other reviews that had complaints and I've read most of them. In our three night stay, I encountered none of the problems anyone has written about. The valet staff have been extraordinary - no issues with them at all and, in fact, the people who cover the night shift have made me feel safe when I've needed to walk my dogs in the wee hours of the morning.

I've stayed in some nice places before, but I've never stayed in a place where I felt as honestly welcome as this particular Omni.

It's been such a good experience that I will look at staying at the Omni in other cities when we travel and I'll always pick the Omni Severin when staying in Indianapolis.