I took my car in for service work and it took 7 we...

I took my car in for service work and it took 7 weeks to get it back. Every time I called I was placed on hold for over 20 minutes waiting for an update on my vehicle. Every time I spoke to someone they communicated a different time frame. Who doesn't need their car for 7 weeks? The worst part is that I asked them up front how long it would take and they told me up to 4 weeks. No apologies, only excuses.