Lewis Cleverley

Review of Ardencote manor hotel country ...

Great facilities, let down by poorly trained staff...

Great facilities, let down by poorly trained staff and poor management.
Payment was due on arrival/departure however the money came out of my account several days before we arrived.
Check in was nice and quick, however the reception staff seemed perplexed by a simple question about the leisure facilities. Unfortunately this was a common theme for our 1 night stay.
The room was a good size with comfy bed, a good standard of fittings and surprisingly quiet.
The Brasserie restaurant was busy so we ate in the bar... the next few hours passed in chaotic fashion, with lovely but clearly poorly trained staff who didn't seem to understand how anything worked. Food was average and pudding took forever to arrive and we ended up being overcharged, which was eventually sorted out by the receptionist.
We used the pool, sauna and jacuzzi in the morning which was great. Breakfast which was disappointing, cheap sausages and very little options for vegetarians/vegans and no information about dairy-free/meat free alternatives etc.
Overall quite a disappointing stay.