Justin Graham

Review of Southgate Volkswagen LP

If you notice, the majority of the low ratings hap...

If you notice, the majority of the low ratings happened over a year ago. This Southgate VW Service department is by FAR the best in the city and has clearly improved their service. Norden is over-priced and unhelpful.

My first visit to Southgate (which was when I made the switch) was because my sunroof would not close. Norden told me they could get me in 2 days from now and Southgate told me to come on down and they'd squeeze me in. I mean honestly, what if it rained in the next 2 days and there's me with my sunroof wide open?

My second visit was for a headlight replacement. They took care of the issue, no problem, and completed the service in record time.

My third visit is coming up, and I anticipate great results. I phoned Southgate to see who they recommend for windshield replacement... turns out they take care of it for you! Much better than the answer I received at Norden ("Oh, we'll have to send you to another provider for that").

Completely satisfied with the friendly, efficient, customer service. Not to mention the staff are easy on the eyes.