Work gets done, but overall customer service is p...

Work gets done, but overall customer service is poor.

From the 1st phone call to getting your vehicle back, customer service is awful. I waited over 30 minutes for a rental car, when there were no other customers. When I finally asked the front desk what I was waiting on, because everyone was sitting around, I was helped within minutes. When I asked about getting my car washed they informed me they don't have a wash there, but they would give me a free coupon. Asked the car hop about it. He says my mechanic is the only one with the coupons. Needless to say I didn't get one. Only positive is that the work was done quickly. But they didn't tell me that. So I drive home for 25 minutes in the rental car just to come back.