We have purchased a handful of cars here in the pa...

We have purchased a handful of cars here in the past, and have had relatively good experiences.

A few days before Christmas we bought our dream car, and then just few days later we were hit by an uninsured, drunk driver and our car was towed to prestige for an estimate. When we decided not to have them fix our car, because thats the right of the customer, they were not certified, and clearly had never worked on this type of car before.They told us we have to pay 8,850 before we could pick up our car, and they would not finish our estimate. Mind you they had not fix anything. They held our car for ransom.This was just for the tow, tear down, and storage while they were doing the estimate, 10 hours of actual labor, and then they refused to finish the estimate. After two weeks of distress, phone calls to insurance, managers, and the GM... we bailed our car out for 6,333.00, just to find out there was more damage done to the car then when we brought it in. Front lip damage, window damage, multiple pieces of carbon fiber scratched, additional wheels damage, and this is just what we have noticed since picking it up. We haven t even started to fix this nightmare. If I had to take a guess, we paid for bruised egos and not letting them cash in on our insurance claim. This shop is ran with absolutely no integrity. They have no respect for people, their dream cars, or how hard you ve worked to get them.

In response to their response...

We have missing parts that were not returned with the car, these parts will cost thousands (an entire body panel?), and to many cracked parts to list. They ripped off our driver and back windows in our car. I'm assuming because they didn't use google to read how to open the doors.The damages we are reporting... We have pictures of the car before, and after the tows per the tow companies, and my husband. It was not damage due to the tows (It is not nice to blame others). They did "discount" our bill, because they were over charged us from the beginning. I guess it tends to happen when honest work is not a factor, but instead how much can be squeezed out of a McLaren owner. HOW DARE YOU. We have lots of dream cars, so don't try to down play what happened. It doesn't matter that my husband has worked in the industry his entire life. What matter here, is this was the WORST customer service, and service we have ever experienced. Trust me, I will tell anyone who will listen. Hopefully, there is new management there someday, so I can start having a better review of Prestige Imports.