The scanner did not work when I arrived. There wer...

The scanner did not work when I arrived. There were several cars behind me. In order to move things along I used my credit card to enter. This system would charge my card when exiting the garage. I phoned SpotHero later that day to insure that there would not be a problem when I left the parking garage. Agent was professional & provided with the garage telephone number. No answer at the garage. A few hrs. later I'm at the exit scanner it works. Tells me that it is unable to process my request because it does not have information on my entry.
After speaking with someone at the building via their call center it was clear that they had no interest in resolving my issue. I'm leaving out a lot. I phoned Spot Hero again because my earlier interaction left me feeling like I was talking to a trained thinking human being. This is not what I am accustom to in consumer service. I got Kiya. We discussed options and while I had her on the phone I called the garage again. With her help the my scan code was accepted & the exit arm was raised. It is important that people who go that extra mile to problem solve and help a company's brand get the proper recognition. I had a neutral feeling about Spot Hero before this incident. It is now very positive. I don't expect things to go perfect all the time. I do get the impression that they are doing something right with their talent. Thank you KiYa!