Lee Erickson

Review of Genz-Ryan

I'd leave zero stars if I could. I made a mistake...

I'd leave zero stars if I could. I made a mistake. I agreed to have Genz Ryan install a water heater and some venting in my home. I signed a contract to have them install a water heater and some venting for a couple of sinks. The estimate was over $7,600 which seemed high to me. (There estimate for a Rinnai Tankless Water Heater was over $14,500). When I thought about it over the weekend, I decided it was too much money.

I called over the weekend and talked with the sales person and told him I didn't want to do the venting. In the awkward conversation the guy giving the estimate kept saying they are not a "time and materials" plumber and said he wouldn't give me a detailed estimate. The next Monday, a plumber came and installed the water heater for $3,800. They were supposed to install an outlet which I told them not to do and was assured there would be a credit for the fact that their electrician would not have to come out.

I found the exact same water heater on line for $800 from Home Depot which means they charged $3,000 for half of a day of installation for the water heater. The water heater was installed in the exact same space. No new venting or piping was needed. The water heater works fine. They did a great job installing it but the pricing from Genz Ryan is sketchy. I'm not sure if it was the person who priced out my job or if it was the organization as a whole but they refused to give an itemized invoice for the service. I never received an paid invoice or a credit for the electrician that never came.

It seems like they need to gouge customers to pay for all the "cute" advertising they are doing. Again, I agreed to this for which I take responsibility but I'm hoping this review might protect others from using them.

Go somewhere else. There are plenty of plumbers out there who are more honest in their pricing then Genz-Ryan.