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our heater went out at 3am. i figured we could get...

our heater went out at 3am. i figured we could get it fixed within a week. I called genz-ryan at 9am and they had someone to my house by 10. I was shocked, that is a quick response, I was skeptical. The heater couldn't be fixed, I was very skeptical. Then they showed me the internal workings of my heater with a digital camera that was able to snake inside the unit. I was no longer skeptical the unit had hidden damage that was putting my entire family at risk, I needed a new unit. So now I'm thinking two weeks. I was wrong a new unit could be had that very day, back to being skeptical. I said yes, was quoted a price, out the door. The repair crew left at 11. I got on the web and found the price was not only in line with what was available but was lower. The install crew came at 11:45 and left at 3:55. I had heat. Now I waited for the hidden cost. There were no hidden costs. My entire experience from first call to finality took less than 8hrs. The job was completed ahead of the time I expected by days and under budget. These guys were great. My only complaint was that these guys kept taking time to always make sure they had little booties on their feet to protect my carpet and house, and they took additional time to make sure everything was totally clean. Kudos to Joe Beckel and the rest of the crew . You gentlemen were GREAT.

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