One of my luggage was stolen at Hilton DoubleTree ...

One of my luggage was stolen at Hilton DoubleTree (this hotel) and both the hotel management team and the hotel's insurance carrier (Liberty Mutual Insurance) have been very unresponsive. I have reached out to the hotel management team and the Insurance adjuster assigned to handle the claim multiple times with no response.

When I arrived at the hotel in the morning, I gave the hotel staff my suitcases (four) to store until my hotel room was ready - then I went out for lunch. When I returned and asked for my bags, I was informed that one of my suitcase (that has all my personal documents and valuables) was missing.

This is incident occurred 3+ months ago and I am quite disappointment at the overall experience/response rate from such a credible hotel. I am in the process of securing a lawyer to handle this case and will escalate on all social media platform until it has been resolved.