Rajaa Shakir

Review of Bob Brown Chevrolet

I wish I could rate the sales side and the auto se...

I wish I could rate the sales side and the auto service side separately. We purchased a car here 2.5 months ago. It was a used car. There were some problems that we discovered later, but I suppose that comes with the territory of buying a used car. We'll be sure to check every little thing next time. I still think it was a fair deal. We did have a wait the first time we went in despite having an appointment, but once we got assigned to a sales person he was very responsive.

As far as the service side, just to sum up, we've been waiting this whole 2.5 months for a seat recliner, had to call and come in multiple times, and when I finally went in for the appointment this morning, two service reps had a tiff about who would check me in while two others stood around chatting. There also seemed to be a lot of confusion about who was supposed to be doing what ever since we started waiting.

Everyone in the place was super nice, even the two guys who didn't want to check me in.