Robert Brossfield

Review of The Meritage Resort and Spa, N...

They double charged us for our group of rooms, and...

They double charged us for our group of rooms, and it's taking days to get them to make a correction. Why am I calling them back? Can't I expect a call when they have made a mistake? I am calling for the third time, and the hold times go into the 30 to 45 minute range. Maybe they just don't have enough people on staff to handle such issues?

As to everything else, the beds and pillows were very nice. Room layout, including the bathroom was very well thought out. Shower pressure was poor and the sharp edges on the working desk were my only room suggestions. For a conference, this is a great place to visit. It feels a little too commercial for a weekend away unless you are with a big group, then it might be ideal. If staying in Napa proper, I'd prefer to be near the downtown riverfront with the best restaurants and shops all within a nice walk or an Uber if you've had a little too much to drink.