Disappointed. Location & cleanliness is excellent....

Disappointed. Location & cleanliness is excellent...but that's about it. Needed a fridge tonight, was promised one at check in, was told just a few moments ago that I will not be able to receive one tomorrow. Doubt I will. Needed it for a health reason. Ice machines on 5th floor don't work, was told to go to a different floor?!?! Really?....next time I'll stay at the Sheraton a block down. Wanted a non chain great experience...not so much.