Fake Name Review of DoubleTree by Hilton Philadelp...
Well after seeing the rest of these reviews I deci...
Well after seeing the rest of these reviews I decided to share as well, the responses from Hilton are almost comical since they are them same complaints and empty promises to educate their employees on customer service for at least a year. Stayed in Philly with my 2 daughters for a night, we travel quite a bit. The room was not clean, there was hair all over the bathroom floor, and stuck to the walls of the shower. The comforters had holes in them. I booked my room online for 161 and was charged 187. Front desk staff was rude and not helpful at all. When I asked why I was charged more, I was told it was taxes. Looking at the detailed bill....LIE! I chose this hotel because it was a Hilton and I trust the brand to provide a certain level of service. This hotel is a dump! Hilton should demolish it and try over. Wish I would have read these other reviews before booking.
Comments: