Joseph Messina

Review of Herb Chambers Honda

After driving 175 mi from Burlington Vt. to Boston...

After driving 175 mi from Burlington Vt. to Boston for a prescheduled appointment Sun. 8/14 at 12:30, the vehicle of interest was essentially sold out from under us. We learned upon arrival from Julie, salesperson, vehicle was sold to a woman who was scheduled to see it at 11am Sun., 90 min. before we were scheduled to arrive for our 12:30 time. Neither she nor Mo, finance manager, were honest enough to tell us the woman had called for an appointment the day before and instead, simply explained "she just happened to drop in". General Manager Dana informed us her appointment was made Sat.8/13 24 hrs. after I scheduled mine Fr. 8/12. In fact Julie called me Sat. pm at 3:30 to tell me what her manager offered for my trade in vehicle and never spoke a word about about it. No effort was made to notify us, as a courtesy, despite our long journey. When I called and offered a deposit 24 hrs before my appointment, I was told.."you'll be fine." It truly casts HC sale staff in the classic mold of "used car salespeople". Apologies were superficial, defensive and disingenuous. I want Herb Chambers to know how his employee's behavior today undermines his so called reputable image. I know they are in business to sell vehicles, and have the right to sell to sell on a first come first serve basis, but I am offended to know that this staff blatantly and patently violates ethical practice and common decency. It leads me to believe they customarily draw out customers in the belief they might sell additional vehicles (which they offered me) despite personal hardships incurred. Thanks for the opportunity to be heard (or read in this case). By the way, I checked one star because the receptionist at the front desk was very kind to us on a very hot day.