Gates Hudson cashed out a check that was submitted...

Gates Hudson cashed out a check that was submitted for a fob and NEVER gave us the fob. They took the $100 and said that they can't find the fob - which would have been nice to know before wasting a trip to their office. So unprofessional and unethical. We sent several emails and escalated the issue but still don't have our fob after 7 months of moving in.