Luis Manuel Review of Sheraton Gateway Los Angeles
I had a corner suite, handicapped accessible. I as...
I had a corner suite, handicapped accessible. I asked for a refrigerator to house my medications. When I arrived no refrigerator. called housekeeping, told would cost me 50usd, advised I neededitfor medication, told same price.I said no problem, I would pay. Still no refrigerator. Discovered room has a few mistakes in it. I couldnt find the drawer space near bed. Had to go clear accross room for a waste basket. I asked for roll in shower, but it has a wierd lip trick to keep water in, this would be hard to roll accros or step accross for people who have had a stroke with any leg paralysis. Its purpose was to hold water in but the shower curtain is at the same parallel location so a tremendous amount of water covered the whole floor. The light switch is placed to the back ofthe sink. It is hard to reach, please move it to the outside of the bathroom or on back of closet wall in bathroom. Also no warming light. The room is large and you get cold trying to dry off. There are no switches for the lighting from the bed. the closet rods are too high, there is no in room safe. I think that you should rethink just how small the sink is no room for toiletries. the amenity package of toiletries was horrible, I say again horrible. You are a Sheraton, a premier hotelier and your amenities come from a 7/11. I travel every week and I have had better amenities from Motel 8. The front desk was great and the maids were great. Had to ask for more towels everyday. Also It would be great to teach the maid staff that washcloths should be placed in the tub/shower area. You should do yourself a favor andput yourself in a wheel chair or better yet ask a group of handicappable people to come and showyou how what you have done doesnt work well. Also you had no hoya lift for the pool...As a training exercise have your engineering staff sit in a wheelchair and try to get around in the hotel. You will be shocked just how difficult it is. I will also leave these very comments on hotel website so others can see my review. Thanks for what you did do well.
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