Rachel Cain

Review of Cat and Cow Veterinary Clinic

I hate having to post this because the vet techs a...

I hate having to post this because the vet techs are always so sweet and helpful (none of my complaints are about them). I usually have an okay experience, but my last trip was just horrible. I had an appointment at 3:45pm, arrived at 3:35pm, was taken to a room at 4:20pm, and was not seen by anyone until 5pm. I looked at my receipt to see what time I left: 5:06pm. The vet (Lee Allen) looked at my dog s rash for 30 seconds, told me he has no clue what it is, then prescribed antibiotics and antihistamines. It all happened so fast that I didn t feel like I was allowed to ask questions about the meds or about prices or for other options. I had 2 other concerns about my dog that I communicated to him and he didn t even look at them. I ending up paying $105 for a 10 PILL A DAY REGIMEN. I have a 97 pound dog so that may be normal, but seems a little crazy for a small rash. I left feeling swindled, taken advantage of, and like I wasn t a priority at all. They also push vaccines on you without informing you of what they are or how often you should get them depending on your dog s lifestyle (what outdoor environments they re exposed to, if they re around other dogs often, etc). I had to look all of that information up and I feel like my vet should inform me of what I m paying for and what they re injecting in to my baby. I started coming here because the prices used to be good, but I d definitely rather spend more money somewhere else where I actually feel well informed on what s going on with my dog. Again, the vet techs are incredible! Always professional and kind and positive. However, I think the vet needs to spend more time with patients, be more informative and PRESENT, and they need to schedule appointments more efficiently so people aren t waiting for hours and so patients don t feel so rushed when someone actually gets around to seeing them.