I happily cancelled my spring and summer lessons, ...

I happily cancelled my spring and summer lessons, and went somewhere else, after they denied my husband's request of refund when he bought 10-pass card, specificly so he can run in the tracks while I do my lesson. He bought the card, went inside to find both tracks closed, went right back outside to request a refund. Not only did they say no, but when he asked to speak to a manager, was told the only thing they can do is ask him to leave!!! They gave him a customer service team coordinator business card. We have called several times, left voice mails, and got no response.