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We received an amazing online price emailed to us ...

We received an amazing online price emailed to us for a new vehicle. We immediately went in to test drive the vehicle with intent to purchase. We were not given the option to meet with the person who sent us the online quote, which was fine as I assumed the salesperson was informed of the information we were sent. We agreed to purchase tbe same car we drove and before beginning the paperwork we asked if the online price included everything in the car we drove as it was missing floor mats at the time, and I knew a trunk liner was not standard. We were told "yes" but that this car "doesn't come with floor mats" and they would need to be purchased separately (very strange but not a deal breaker). We received our paperwork, and there was $2500 added to the cost before TTL for all the add on items in the car as well as a delivery fee...and we still had to purchase floor mats above this added cost. I reminded the salesperson that I had just asked him if the price we were quoted included these items and that he answered in the affirmative. He told me that the quote had fine print that any add on items or fees were not part of the quote, and that he didn't know what we were quoted when I asked him the question until we began the paperwork. We asked to purchase a vehicle without a trunk liner, etc to remove those added costs, and he informed us that all the vehicles had this as the dealership added these as "standard." I suspected he had never sold a vehicle with this dealership before as each time we asked a question he disappeared to go ask someone. After we told him we would not buy the vehicle and were disappointed he was not honest with us he brought out the online salesmanager that originally sent us the quote. He attempted to "sell" us asking what we were willing to pay for the car, but we informed him that the way this was handled was ridiculous. If the add-on items were stabdard for the dealership and could not be removed, then they should be included in the online quote. We would rather purchase from another dealership that is upfront and honest.

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