I visited the office in July 2019, I paid the $91....

I visited the office in July 2019, I paid the $91.00 money order, I completed all the forms online, took the jurisdiction exam, and emailed them the result.
I transferred all my file from Michigan and I was told my package was completed in November 2019.
I have been emailing and calling the office, however, they have now reply or call me back. I don t mind to pay another money order, but I need some information about was going on. I need an approval to take the LMSW exam in Texas. I am currently looking for a job and is difficult to get hire without a license.
I am planning to drive to Austin next week on October 16, 2020 to find out what s going on. May I talk to someone in person without an appointment?
I hope someone read my comment.