This company is horrible. I had a payment plan set...

This company is horrible. I had a payment plan set up back in August of 2019. After my 7th payment in January I requested a Title 4 letter. The letter was needed so that I could go back to school and receive some form of financial aid. I was told in January that the letter was mailed and faxed over to my school. I checkEd with the school and I was told that they never received the letter. I called and requested the again. And again and again. It is now March. After the third request the Department of Education are now telling me that someone removed my payment plan info out of the computer and now another department has to update my account info in the computer, That s why the letter was never sent. After they already told me on multiple occasions that the letter was sent out. The more I call the more they get frustrated with me and some have even become rude. However I should be frustrated waiting 3 months for a letter to be faxed . And who knows if they will ever fax it. UNBELIEVABLE