mark baldwin

Review of Sheraton on the Park

I did not stay here but i did attend a high tea ev...

I did not stay here but i did attend a high tea event

The high tea

The service was ok I felt like because i wasnt a guest of the hotel, that I was looked down on
Compared to other guest,
All the male staff seemed very nice and happily awnsered my questions about other high tea events and extra order of tea

we ordered our high tea but it was deliver to other people me and my partner assumed staying in the hotel so we had to continue to wait

The subtle hand signals from a male matradee to his cohort host first brought my attention to the mix up

The second was being told for no reason that our high tea was delayed because the chef randomly had to make our savoury treats again
Felt odd a staff blaming a chef it would of been nicer to just apologise for the delay and continue on with the meal

The food

The food was good
Some treats had been odd to me.. some to my partner but over all it was an ok experience
We went durring a weekday

The male staff members was very helpful with extra information

Aparently
On the weekend I was told about 2 buffets styles high tea they have one including a selection of cheeses and wine and one a wider selection of high tea Petite Ford style treats
I have not check this information out but I am aware of a buffet style format on weekends

The service

Ok so I maybe alittle critical on the staff because I expect good service from a top tier establishment

the female (sorry About using gender but i did not catch names) staff signed us in wasnt rude but it felt very blunt maybe its because I booked via a groupon
I understand its her job to help guest and that she maybe helping 100s of people per day but a smile goes along way to making guest feel comfortable

She was nice dont get me wrong it was just little pleasantries ive been show befor at lesser quality establishments that was missed

maybe it was just how i was dressed
I'm not a 5 star fashion or business dressed style person
But I do frequent really expensive places in Kmart style button ups because the reactions you get genraly tells you alot about service

The other 2 staff both male (sorry about using gender but i did not catch names)

Both was very friendly one even asked me about my day engaged me in a small conversation . And even wished my partner a happy birthday when he found out

As for our bottomless wine. It was very hard to get more then 5 glass refills in 2 hours due to staff being busy or focused on other tasks some times it felt like staff was sparce

The staff very kindly talked about everything we had on our high tea stand. And very politely told us to order scone at our pleasure

The selection offered to many moose style cakes for my liking but my partner liked all of them

At 1 and half hours in to service we was told our service would end promptly in the half hour
Small tactics like getting the high tea stand. And used plates that made me feel alittle rushed to evacuate seating despite a plethora of other seating still avalible

I actualy wanted to order something at the end but felt out of place to do so

The dining area
Like all upper class dining. Sometimes the seating is to casual, with lounge chair sitting at extended length from tables, due to functionality giving way to luxury
I think better designed chairs could be sourced but other then that I liked it.

The toilets emaculate the 3 inch slab of malble holding up spare toilet roll cudos

The tables was far enough spaced so it felt like you could have private conversations

Would I go again
Yes

Reason being
I enjoyed the food
The staff was ok . Some tried some didnt but the food was good for what it is. All be it a little expensive and could be better it was still quality treats and a good atmosphere for a resturant