Poor customer service and no communication during ...

Poor customer service and no communication during the whole claims process.My claim adjuster was rude and disrespectful to me the only time she ever talked to me. Further, stated she would call me back never did, left voicemails. I had to call and speak to other representatives to get any information on my claim. Next, I had to find out who the person that hit me insurances was to get the ball rolling on anything. I recieved better service and more information from the insurance company from the person who was at fault than my own. Still have not received any phone calls beside the initial statement call by Horace Mann. Will be seeking another provider once my claim is over. I have never been so left in the dark by an insurance company. Worst customer service I have ever recieved.