i called for an appointment and got one a week lat...

i called for an appointment and got one a week later. 2 days later i thought i would take the car in for them to look at in case they needed to order parts. i pulled onto the sercice bay and when i explained they sais i needed an appointment for tem to look at the car. i said i had one but i was there for tem to look at in case they needed to order parts. they kept repeating, you need an appointment, "i have one", " we will look at the car then and order parts if needed." "we are traveling and are leaving the day of the appointment and dont want to delay because you wont look at it today and order parts if needed". i went to expertech and they fixed the problem in 30 minutes and only charged me for 1\2 hr. some people cannot deviate from fixed policy to accommodate special needs. in this case it saved me money but was very aggravating.