I saw this place on Diners Drive-ins and Dives...I...

I saw this place on Diners Drive-ins and Dives...I was slightly disappointed. When we arrived the larger dining area was full so we sat in a booth near the front door. It was confusing. There was a line you can stand in to order but we were told to take a seat and order from the table. We place our order and we're charged a 15% tip. But the food wasn't brought to our table, they called us up to pick up the food ourselves...why were charged a tip?? No clue.
To pick up the food it's near the main dining area. Also, I had 3 plates. I asked if there were trays and was told that there were none. The woman asked if I needed help and I said yes however she just walked behind the counter and began helping out another customer. So I had to make 2 trips to bring my food to my table.
I ordered a half chicken and waffles, homefries and half chicken parm waffle. The chicken parm waffle was pretty good. The homefries lacked seasoning and were very soft. The fried chicken was good. The regular waffle wasn't hot and tasted bland.
The bathroom wasn't clean. There was paper towels all over the floor.
I don't plan on returning again. I thought the concept was cool with the different types of waffles but some changes are needed.