Daniel Wilson

Review of Sheraton Tampa Riverwalk

With a SMILE on my face, I walked to the check in ...

With a SMILE on my face, I walked to the check in desk. I was met by Farina where everything took a turn for the WORST. Farina spoke disrespectfully towards me, treated me as if I was UNWELCOME, and talked down to me. A small mix-up with the room reservation on Sheratons part, could have all been fixed had Farina been professional, respectful and smiled. Instead she accused me of saying I was guaranteed a suite and called Laura the front desk manager who I had confirmed my reservation through email with. I was placed into a suite at a cost of $80 extra on my part per night because sheraton didn't have my original reserved room available. The suite had no working AC, two large fans on high, and the hotel only had ONE working elevator the entire duration of my weekend stay. I will NEVER stay at sheraton/starwood again, mainly because of how Farina handled my check in and stay experience. I am a real guest, with normal expectations, this is a real review of a terrible experience. Daniel Wilson - RE/MAX