Daniel Gallagher

Review of Route 46 Chrysler Jeep Dodge

Updated 03/28/19: While in for service my vehicle ...

Updated 03/28/19: While in for service my vehicle was damaged and several attempts to contact the service manager to have the items fixed have been intercepted by the secretary and even after sending photos as requested there has been no response. Furthermore, most of the service issues were not addressed and only documented as "not found" but all occurred immediately upon leaving the dealership. One issue wasn't even documented. My search for a competent authorized FCA service station continues....

First time here. Dropping off my car for service. Friendly service staff and they offer rentals which is a big plus for those of us with only one vehicle and no way to get home. The process was quick and painless...but I feel as though the service advisor didn't ask enough questions about the vehicle issues to adequately understand the problems. From past experiences at other dealerships this is the normal disconnect that occurs between service advisors and the service techs and usually leads to delays getting things fixed and customer frustration. As far as everything else goes, the rep at the rental counter was incredibly accommodating in tirelessly assisting me with finding a vehicle I actually fit comfortably in. I really appreciated her customer centric approach.