Michael Osterman

Review of JERRY SEINER CHEVROLET

Monday: I brought my car in to have multiple error...

Monday: I brought my car in to have multiple error messages diagnosed. I was given a ride home and told later that night (via phone) it was an issue my warranty would cover but couldn't be repaired until Wednesday. When I asked about a loaner vehicle for the interim, the rep said he wouldn't have one available until after the repair was already finished. I agreed to have the repair done.

Wednesday: I was notified (via text) in the evening that delivery of the necessary part had been delayed and the repair would be completed Thursday. I thanked the rep for the update.

Thursday: I was notified (via text) that the part was delivered late to the shop. I was assured, however, that the mechanic was devoting all his time to my repair. I was told in no uncertain terms that if the car weren't ready this night, it would be done on Friday. I again asked about securing a loaner car and was told "...my next loaner that is scheduled to return is not until Monday of next week and I should have you done well before that. If something does come in either tonight or tomorrow I will let you know."

Friday: No contact from the business.
Saturday: No contact from the business.
Sunday: Business closed.

Monday: I reached out to my rep at 5:00 pm. I was told (via text) the repair was nearly complete and "if everything checks out I can have it done for you by 530 Tuesday evening."

Tuesday: I called the rep around 7:00 pm. I was told the repair was complete but a leak had been discovered in my break line. I was assured this was being addressed and would possibly be remedied this night, but possibly not until Wednesday. The rep said he would notify me when the car was ready.

Wednesday: Received a text around 7:20 pm notifying me of a short in the brake control module. The rep stated he could source a new one locally and it would be delivered to the shop on Thursday.

Thursday: I reached out to the rep (via text) at 1:45 pm. I made note of the fact that this was the tenth day he'd had my vehicle and that while this had been an inconvenience so far, I was seriously in need of a car for the weekend - either my own or a loaner. I received no reply. Around 8:00 pm I showed up in person. After verifying that he had seen my earlier message, the rep said he was "optimistic" about my car being completed this night. When I pressed him about a loaner in case my car weren't ready by Friday, he said that none were available and we'd have to go to "Plan B" at that point. I tried to elicit a more pointed answer from him, but he couldn't elaborate on what "Plan B" might entail; his only reply was "we'll cross that bridge when we come to it." I requested the contact info for the service manager and sent him an email this night.

Friday: The service manger replied back to my email before 6:30 am promising to look into the situation. I received a call from him before 8:00 am during which I was informed that he'd personally retrieved a loaner that was due from another customer for my use. After work I picked up the vehicle.

Saturday - Tuesday: My car remained at the dealership.

Wednesday: My rep informed me in the morning (via text) that my car was ready for pickup; I retrieved it in the evening. After arriving home, I noticed that that center console didn't close properly. For my repair, the dash had to be removed and apparently something wasn't put back together properly. Sections of the assembly designed to snap together were noticeably askew; I was able to force them back close to the correct position, but an obvious gap remains. It doesn't much matter whether whoever signed off on the job was ignorant or incompetent, the end result is the same. After all this run-around, I'd rather live with the cosmetic flaw than attempt to have Jerry Seiner fix it.

I'd been into Jerry Seiner twice before this: once for scheduled oil change which ultimately took four hours while I waited in site, once for a repair that was billed $170 over the initial $400 quote.

Your milage may vary, of course, but I'm well overdue for a new dealer.