I bought a car from them and I really wish I hadn'...

I bought a car from them and I really wish I hadn't. The car has a clean title so there were no problems with the car but before buying it I had two different salesmen (Todd and Alec) confirm that there were 3 sets of keys for the car. I asked about them because on the key chain they had it indicated that set was 1 of 3. I went ahead with the purchase and Todd said he couldn't find the other keys but he would find them and call me when I could pick them up.

A week went by and I never heard from him so I called him to ask. He said they still couldn't find them but would let me know when they found them. This happened 3 more times over the next month with me talking to both Todd and Alec about it. Finally they admitted that the keys never existed and that one of the girls probably messed up on the key chain. They claimed they are not responsible for it even though what I purchased was a working vehicle with 3 sets of keys, not one. To "compensate" for the "misunderstanding" they said they would buy 1 extra set for me. I agreed to that because I wanted to be fair and I don't really need 3 sets. What I came to realize though is that they purchased a key and fob for me ($30) but refused to pay for the key to be cut and get them coded to my car which would cost another $120. So essentially they gave me a worthless piece of plastic and metal.

It has been very frustrating to work with them and it seems like the culture there is to lie and not take any ownership for their work. The salesmen kept claiming it was the other employee's fault and passing me back and forth. All I want is what I agreed to pay for. I didn't get what I paid for and they have refused to be of any help.

To make matters worse, when I got my license plates I found out they had ordered the wrong ones! They are not honest and care nothing for customer service. The "detail" they performed when I bought the car was more of a quick wipe down and vacuuming job. I found a bunch of crumbs and a dead fly in the back of the car, pretty much in plain view.

I will warn you to steer clear of Prestman Auto. My parents bought the same car around the same time at Mark Miller Subaru down the road and their experience was great. I suggest you go there instead.