Graham Miller

Review of Mercedes-Benz of Gatwick

January 2017car in ford service - phoned to tell m...

January 2017car in ford service - phoned to tell me car is ready. Arrived 40 minutes later and waited another 40 minutes as car has not yet been washed No apology
April 2018 contacted them to arrange for the safety recall to be carried out. Told parts were not in stock and asked to phone back in a couple of weeks or so Suggested that they might like to let me know when it was in which they agreed to.
Received phone call and car booked in. Arrived and after 15 minutes was told that the parts were not in stock and they had sent to Brighton for them and the wait would be 3hours.
Explained I could not wait that long and asked for my car to be brought back.
Waited 40 minutes for car to be returned as they decided to do a camera check on it.
Received phone call to make new appointment and told them that it was 32 miles round trip and would appreciate some compensation.
Took car into them and work was completed. Asked about compensation and was offered small valet on my next service Explained I would not use them again for a service and told that nothing else was going to be offered.
DONT USE THEM