I needed a hair stylist in the area, and went here...

I needed a hair stylist in the area, and went here after I thought the reviews were good. However I am very upset. I went asking for a partial bayalage and trim. The bayalage turned out well. However I went asking for 2-3 inches off my hair and was mortified when he took off 7! I started crying during my appointment because of what happened and he seemed very unapologetic and just said that it happened because he started in the back?
Also when he was supposed to trim my hair he started by using some electric thing that made me very uneasy instead of scissors which I think took off a lot more. He should of started with taking two inches off then evened it out to 3. I loved my long hair and being a new mom this year it felt like it was a part of me I could control and loved. Now it will take over a year to grow my hair back to a length that I like .... And extensions aren't cheap either. At the end he said he would take care of me and took off the toner and gave a discount. However I was upset I had to pay for the haircut which ruined the hair I loved. I walked out paying 220 and balling. It was the worst hair experience I've ever had. On top.of that it took 3 hours. I get color takes time so he took another client, however I had to wait for the other person to get their hair shampooed and styled while my hair was ready to be styled. Which I wasn't a fan of either. I felt if he can't do the other clients full hair while the color sits don't take him on or finish my hair first.