4 years ago

I really want to make this place my goto staycay, ...

I really want to make this place my goto staycay, the bed was super comfortable, very clean with a great view and i didn t hear noise from other guests on my floor the anxiety of booking yourself into a covid party trap is real from what I ve seen in reviews of other hotels. The only thing that left me with a bad taste was the near $40 in taxes and fees i was charged upon checking out which was not mentioned in anyway during check out or on the app i booked it on. (I only found out when i checked my email the next day to see an invoice that they had charged me.)
The app i booked the reservation on does say hotel may charge taxes and fees unlike most of the other hotels on the app that list extra fees when there are this one did not list any at all. I already paid $50 in taxes and fees upon booking I m not sure why i was charged again upon check out without notice or explanation.

Upon looking at my transactions on my credit card i have the amount of the booking on hotel tonight charged, But then another $150 and also $9?

Called up the front desk for more information, $150 was a pre charge in case of damage and refund on check-in according to them this charge was reversed already (i am waiting for this refund to be reflected on my card) as for the $9 it was for something from the minibar which don t get me wrong if i grab anything from id of course expect to pay but i did not and they will be reversing that charge. So this leaves the confusion of the invoice i was sent for a facilities fee of $30 with 4 different fees and taxes onto comes to $37.93 of that now this was also not made aware to me, which makes me curious what the $50 in taxes fees i paid on the initial booking was for, I had known i would be charged an extra fee for a roof that closed at 10 and water i would have used them. I suppose I m a hotel newbie in that respect but i did expect these extra charges to be made aware to me ether at check in or via email or listed on the booking app It feels unethical and disingenuous.

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