Darren Banks

Review of iBis Styles Kingsgate Hotel

Would had given five stars, if not for the extensi...

Would had given five stars, if not for the extensive renovation. We were allocated a family room, but the window at the front was stuck open with no way to close it meaning that I had road noise all night, also the room was dusty and some rubbish was under the beds. However, upon complaining the next morning, the lady on reception without question immediately changed us to another newly renovated room at no additional cost. The new room was great. They should not have allocated that old room to anyone really in my view.