Whitney Tower

Review of Baylor Medical Center Frisco

Based on all of the outstanding reviews of the Lab...

Based on all of the outstanding reviews of the Labor & Delivery, I was sadly very disappointed. I had my baby there in early March, and although the facility was nice, the treatment from the nurses was not.

To preface this long review, the postpartum nurses were great, and Janey the lactation consultant was SO helpful. Those are honestly the only 2 good things I have to say.

To give the short and condensed version, during labor I was called the labor loser by my day nurse for being the only one on the floor to not have my baby during the day shift- real encouraging. Then my night shift nurse who was there while I delivered was so negative and caused me so much more anxiety than necessary. She repeatedly was telling me about all of the worst case things that could happen and be dangerous (I had zero complications and a perfectly safe delivery). She was also extremely unhelpful during pushing and I had to explicitly ask her to be encouraging to help me through my 29 hour labor.

The nursery nurses are AWFUL! If you want to send your baby away to the nursery, then by all means, you ll love it. I, however, wanted to be with my baby at all times, and the nursery nurses were NOT supportive. I could go on and on, but it was disgusting. I had to ask 4 times for assistance breastfeeding right after delivery. They were repeatedly trying to take my baby from me, threatened to give formula against my wishes (my baby didn t need it), gave me a lecture about not using their services, tried to take the baby out of the room for unneeded tests 20 MINUTES after delivery (labor nurse called nursery charge nurse and nursery nurse forced to apologize), watched us on camera the entire time, and so much more. There was a general bad attitude towards me for not allowing them to take my baby whenever they felt like for no good reason. I felt like they were mad that I wanted to actually take care of my baby instead of them.

I feel so sad for first time mothers who are passive or don t know enough about what it should be like who can t advocate for themselves. The nurses really felt like bullies instead of caring and supportive.

My OBGYN recently left to go to a different hospital system, and I would not be surprised if it was due to complaints. I will not be delivering my babies at Baylor Frisco again, and I am so sad that is how they treat new mothers.