Jackie Estrella

Review of Shorelands Guest Resort

I stayed here at the last minute this past labor d...

I stayed here at the last minute this past labor day weekend. I was grateful to snag a room, only days before needing it. They were friendly on the phone. This place is cozy, quiet and located conveniently by food and cute shops. I loved the general feel of the property and cottage. The lady who was there when we checked in was quiet, dismissive and appeared bothered by us checking in. The internet wasn't working on any of my 3 devices. When I asked her, she stated she didn't know and that it hadn't been working recently. No apologies or trouble shooting. That sucks. Then when I checked out in the morning, the woman (different from the evening) was so rude. She was on her computer and barely looked at me. No "how was your visit?" or "Good morning" I had to greet her in such a way as if I was pulling it out of her. When I told her about the internet issue (just to make her aware) and her response was "ok." I was EXTREMELY displeased with the service. I will NOT be recommending this place OR coming back. I was treated like a scum bag, probably how they treat tourists. I am from Bangor and love to travel. So... their loss! even if I have paid 500.00 for a room in the most beautiful place... customer service means EVERYTHING!