Michael Tedesco

Review of Stihl Inc

I made my first STIHL purchase Chain Saw/Hedge Tri...

I made my first STIHL purchase Chain Saw/Hedge Trimmer from Newtown Power Equipment (NPE) in Connecticut a dealer for STIHL. I got home and the Hedge Trimmer would not start seem to have a flooding issue faulty carb. I called (NPE) and they gave me some ideas like go to the STIHL website because (NPE) gave me the wrong owners Managua. I went through several recomended ideas after 2 hours and a blister on my finger for attempting to start the Trimmers 200 times. I called (NPE) they told me to come in Monday. I went to (NPE) Monday morning wanted a refund of new trimmer and the desk clerk was very disrespectful telling me NO refunds or exchanges even NO the PO clearly states I could return the item within 30days mind you this Trimmer does not work. I was told by (NPE) that I would have to leave the trimmer and its a warranty issue, seems unethical by any standard. STIHL has a D rating with the BBB which I foolishly did not research and I know understand why the have a D rating. They have no customer service or email response. I understand the current situation however don't sell a product if you cant support your customers.