Lance Curran

Review of Anne Arundel Veterinary Emerge...

Worst vet experience ever experienced. they calle...

Worst vet experience ever experienced. they called at 6 am the next morning to inform me they could no longer continue to treat our dog as our estimated 3 day deposit ran out in less then 20 hours. I insisted they continue to treat and I was getting dressed and on my way to pay more money. They said they would not to continue to treat until I arrived and signed for my credit card. On my way, I called Greater Annapolis and made arrangements to bring him there for treatment. After arriving I asked to pack my dog up for transport, they refused. They started making statements, it would be illegal to take him... The staff then found a multiple of 10 error in the charges for medication and reduced the bill. I informed it was not about the bill, it was about the aggressive tactics of not treating my dog and the aggressive attitudes towards their facility being the only place legally to treat my dog. I demanded, and left with my dog to Greater Annapolis.

Best decision I ever made. He did not sleep and was very streesed in this facility as the lights were on and procedures were performed all night on other dogs in front of him. I was there most of the night, to then be awoken for the demand phone call. Not sure who designed all the cages to face the lights and all the action, poor design in my opinion. We all need rest when we are ill.

Two days at Greater Annapolis for 1/4 the cost and our dog recovered from pancreatitis to live five healthy more years. Hope to never have to go back to this hospital again.