The arrival was confusing. We arrived at the wron...

The arrival was confusing. We arrived at the wrong reception. It turns out there is an old part and a new part and they seemed almost like separate entities. The receptionist were not very friendly and did not seemed concerned that the guests enjoy their stay. The attitude is summed up in a letter from the management (shown in the first photo). The room (we had booked a superior ) was quite nice but that night we discovered the bed mattress and pillows were very hard and we both woke the next day with back ache. There was no water or coffee/tea making facilities in the room. When I rang and asked reception I was told you needed to ask for complimentary water. This is abnormal. In Manila I stayed in a hotel which was a third of the price but still had two bottles of complimentary water. I asked about tea/coffee making facilities. I was told I would have to upgrade the room (to get a 5 peso sachet of coffee). So much for the superior room. The WiFi worked in reception and the dining room but not the room. Breakfast was poor for the standard of hotel. The only fruit offering was three small pieces of water melon. There was no fruit juice. There were 4 hot food options (no western choices) plus an omelette station which was good. The pool/garden area was nice but overall I was surprised that this hotel is allegedly the best Zamboanga has to offer.